How to know if two step authentication / two factor authentication (2FA) is enabled

There are two methods of two step authentication available:

  • Email
  • Mobile using an authenticator app


In the top right corner, click on the user avatar. In the dropdown, the following options may appear:

  • lock.svg 2FA (Email) - Indicates authentication with email is enabled
  • lock.svg 2FA (Mobile) - Indicates authentication with the authenticator app is enabled
  • lock.svg 2FA - Indicates two step authentication is not enabled


Alternatively in the user avatar drop down, click 2FA to go to the Security and Authentication screen details. In the Two Step Authentication section, the authentication method will be displayed with a green check mark to indicate that method is enabled. 


Contact your system Admin if you have any issues with two step authentication. 

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.